What's your job about?
Genpact has a wide range of services that it provides to its clients, the service line I am involved in is Risk Consultancy. So basically, providing clients with oversight of their approach to managing risk within the organisation.
Currently, I am involved in a project which requires me to block and close accounts of my client’s customers. Blocking and closing only those accounts which have been deregistered.
What's your background?
I grew up in India and Uganda. I completed my primary school in Uganda and completed high school and college in India. Since I am still in the early stages of my professional career, I feel the lessons that I learnt from my bachelor’s degree and master’s degree are invaluable. It just didn’t give me theoretical knowledge, but it also helped me inculcate soft skills that I feel are so important in one’s career.
Could someone with a different background do your job?
Yes, I have colleagues from diverse academic backgrounds, who have studied something completely opposite to what I have studied. You need to be a logical thinker and try to bring solutions for clients in an effective way.
What's the coolest thing about your job?
The coolest part of my job is that I have got leaders and seniors at Genpact who are always willing to take time out of their busy schedules to talk to me whenever I need them. For example, I have had recurring weekly meetings with some of the leaders and just listening to what they say, and talking to them feels so good because the questions they ask me require me to think out of the box, and that’s something that I really enjoy.
What are the limitations of your job?
The one limitation that I can think of as of now is that you work on projects that are relatively short term so by the time you start to build a rapport or connection with your client, it may be possible that your project would be coming to an end. Then with a new project, you have to start fresh with understanding client needs and building that rapport. Please don’t get me wrong this can also be a good thing as your experience and skillset increases with every new client you deal with, with every new project you are involved in.
3 pieces of advice for yourself when you were a student: