Updating Results

NAB

4.5
  • 1,000 - 50,000 employees

Customer Operations Team Member

Melbourne
You'll undertake various business placements aligned to supporting our customers and bankers.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
20-40

Application dates

Applications Open
17 Feb 2021
Applications Close
3 Mar 2021

Minimum requirements

Minimum Prior Qualification
Certificate
Accepting International Applications
No
Qualifications Accepted
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
International Business
Management
Office Studies
Project Management
Event Management
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
Marketing & Advertising
Public Relations
Transport, Logistics & Procurement
E
Aerospace Engineering
Air Traffic Control
Aircraft Maintenance Engineering
Aircraft Operation & Aviation
Automotive & Transport Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Engineering Management
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Manufacturing Engineering
Marine Engineering
Materials Engineering
Mathematics & Statistics
Mechanical Engineering
Mining Engineering
Petroleum Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
Engineering & Mathematics (all other)
H
Anthropology
Geography
Classics
Criminology
Gender Studies
Indigenous Studies
International Development
Peace & Conflict
Refugees & Forced Migration
Archaeology
History
International Studies
Modern Languages
Literature
Linguistics
Translating & Interpreting
Librarianship & Curatorial Studies
Philosophy
Policy Studies
Political Science
Public Administration
Social Work & Sociology
Theology & Comparative Religion
Humanities (all other)
Social Science (all other)
Liberal Arts
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience
L
Justice & Law Enforcement
Commercial Law
Constitutional Law
Criminal Law
Family Law
International Law
Tax Law
Legal Studies
S
Agribusiness
Agricultural Science
Aquaculture & Fisheries
Viticulture
Biochemistry
Biology
Chemistry
Earth Sciences
Ecology & Evolution
Environmental Studies
Forestry Studies
Parks & Wildlife Management
Food Science
Forensic Science
Genetics
Geology
Laboratory Technology
Marine Science
Physics & Astronomy
Veterinary Science
Sciences (all other)

• Multiple roles available for you to make an impact
• Join a newly created team focused on delivering for our customers
• Dedicated pathway to a career in banking

A career that gives you more

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have multiple opportunities available for customer-focused individuals to join our team.

As a Customer Operations Team Member, you'll be joining a flexible and multi-skilled team whose core focus is to ensure our customer experience is of the highest standard. You'll undertake various business placements aligned to supporting our customers and bankers. Whilst each placement may differ in length, each will provide you with the valuable product, systems and lending knowledge that are foundational for building your banking career at NAB.

In order to build the required skills and capabilities to succeed at NAB, Customer Operations Team Members will gain experience in various parts of the customer journey. The placements will be centred on servicing our customers within both contact centres and various back-office teams. Placements may include supporting customers calling our contact centre with everyday banking needs, assisting customers who may be experiencing vulnerability in managing their financial obligations, loan document preparation, settlements, drawdown and post-settlement activities.

At least one placement will be in one of NAB's Contact Centre Teams where you will learn our core products and systems by providing support to customers over the phone. This placement will require you to work a rotating roster between Monday – Friday 8 am – 7 pm, Saturday 7 am – 6 pm & Sunday 9 am – 6 pm.

What you will bring:

  • A background in providing a high level of customer service and support
  • Flexible and adaptable approach to work and changing environments
  • Excellent written and verbal communication skills
  • Well organised, able to pick up tasks quickly and an ability to manage a material workload
  • Strong attention to detail
  • Problem-solving mindset
  • Self-starter with strong computer skills
  • Hunger to learn

NAB, invested in you

As a Customer Operations Team Member, you'll be provided with extensive job-ready training prior to each business placement and dedicated coaching and mentoring. You'll also have access to our Career Qualified in Banking accreditation as well as a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit here.

Join NAB

Our customers come from all walks of life and so do we. Build your career with an organisation that celebrates and thrives on the differences in our people. Let's explore who you are and what drives you. We'd love to share our vision for the future of banking and the role that you can play.

If you think this role is the right fit for you, we invite you to apply. We actively encourage and welcome candidates of all ages and cultural backgrounds, people with disability and Indigenous Australians to apply.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

This is a full-time role with an expected start date of 10th May 2021

Graduate Success Stories


  • Graduate stories
I joined the NAB Graduate program in February 2021. I am currently 5 months into my first rotation. I never could have imagined that I would find myself in the world of finance, let alone thoroughly enjoying every aspect of my work.

Talieh Azari

  • Graduate stories
I joined the NAB Graduate program in February 2021. I am currently 5 months into my first rotation. I never could have imagined that I would find myself in the world of finance, let alone thoroughly enjoying every aspect of my work.

Talieh Azari

  • Graduate stories
NAB is one of Australia’s four “big banks” and help all kinds of people reach their financial goals. We are known for having a specific focus on business lending, and this is the area of the bank I joined as a Business and Private Banking graduate

Nemi Safieddin

  • Graduate stories
NAB is one of Australia’s four “big banks” and help all kinds of people reach their financial goals. We are known for having a specific focus on business lending, and this is the area of the bank I joined as a Business and Private Banking graduate

Nemi Safieddin

  • Graduate stories
I joined the NAB Graduate program in February 2021. I am currently 5 months into my first rotation. I never could have imagined that I would find myself in the world of finance, let alone thoroughly enjoying every aspect of my work.

Talieh Azari

  • Graduate stories
I joined the NAB Graduate program in February 2021. I am currently 5 months into my first rotation. I never could have imagined that I would find myself in the world of finance, let alone thoroughly enjoying every aspect of my work.

Talieh Azari

  • Graduate stories
NAB is one of Australia’s four “big banks” and help all kinds of people reach their financial goals. We are known for having a specific focus on business lending, and this is the area of the bank I joined as a Business and Private Banking graduate

Nemi Safieddin

  • Graduate stories
NAB is one of Australia’s four “big banks” and help all kinds of people reach their financial goals. We are known for having a specific focus on business lending, and this is the area of the bank I joined as a Business and Private Banking graduate

Nemi Safieddin